Help & Support
Common issues and how to solve them. For anything else, email support@cleanscanpro.com.
Allow location on iPhone (Safari)
Open Settings, then Privacy & Security, then Location Services, then Safari Websites, and set it to While Using. Then reload the cleaner page. Safari asks once per site — tap Allow when prompted.
Allow location on Android (Chrome)
Open Settings, then Location, then App location permissions, then Chrome, and set it to Allow only while using the app. Reload the cleaner page and tap Allow when prompted.
Reset camera permission (iPhone/Android)
If photos won't capture, your browser may have blocked the camera. On iPhone: Settings → Safari → Camera, set to Allow. On Android: Settings → Apps → Chrome → Permissions → Camera, set to Allow only while using the app. Reload the cleaner page and tap Allow when prompted.
Check-in says outside geofence
You are farther from the site than the allowed radius. Move closer to the building entrance and tap Start again. If GPS is unavailable, you can check in manually — the job will be flagged as unverified.
Offline mode
If you have no signal, your check-in and photos are saved on your phone. They sync automatically the moment a connection returns. Do not close the tab before syncing completes.
How reports send
Supervisors open any completed job and click Send report to email a branded PDF to the client, or copy a shareable link. Reports include the map, GPS verification, and photos.
Subscriptions and plans
Manage your plan, card, and invoices from Settings, then Plan & Billing. You can change or cancel anytime. Your 14-day pilot is free and requires no credit card.
Contact support
Send us a message and we'll get back to you within one business day.